These terms govern our relationship with our retail customers. The terms for wholesale customers differ.
La Jewellery Ltd. creates hand-crafted gifts and jewellery under the La Jewellery brand which is made mainly from recycled silver, fair trade gold and recycled brass. All our products are made exclusively in the UK.
La Jewellery does not share any information (email, credit card, telephone numbers, address) with any third party. We never have done and we never will. We do not store credit card information of any kind. We do store
your email, name, address and telephone number for our records. We only collect your name, address and phone number for shipping and enquiries and to email you our latest offers with your permission. In all our non-personal emails (for example newsletters etc) we provide you with the opportunity to unsubscribe. Please click the link at the bottom of any newsletter to unsubscrive automatically. If you are unable to do so for any reason please use our support portal and lodge a support request.
Support and assistance requests should be sent through our support portal.
You can email us directly at firstname.lastname@example.org
You can telephone us on – 01584 876178 office open 9am till 5pm Monday through till Friday. We aim to answer your call within 72 hours.
You can write to us at – La Jewellery, 1, Parkway Mews, Corve Street, Ludlow, Shropshire SY8 2PG
Goods are purchased on a pro-forma basis and entirely remain the property of La Jewellery until paid for in full. If for any reason full payment has not been made we reserve the right to recover our property. OIRO.
All items are subject to availability and colours. Items are hand-made and may vary slightly from those depicted on the site. However, if there is a colour scheme you do not see on the website, please submit a support request and we will do our best to accommodate you.
More questions or not answered your query in full?
If you have any more questions on this and any other issue we will be happy to answer them through our FAQs or in person.
View the complete list of FAQs on our customer support portal
We deal with support and email enquiries 7-days a week and endeavour to resolve them within one business day. Please check our customer support portal if you have a question or any issue you need resolving. Most queries will have already been answered but if they have not you can submit a support ticket through the portal.